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Nationwide Delivery | Secure Checkout | Irish Owned Business | Finance Available | 14 Day Money Back Guarantee
Nationwide Delivery | Secure Checkout | Irish Owned Business | Finance Available | 14 Day Money Back Guarantee

Custom order policy

 A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase.

Custom orders are deemed final sale and are not able to be returned or refunded.

Custom order requests are limited to the terms detailed in their respective product description and are non-negotiable.

Full payment is required for custom orders. Production will begin 24-48hrs after an order is placed.

Once production has commenced, all costs of production have been incurred and therefore a cancellation is no longer possible, and the custom order cannot be refunded. Lead times for custom orders is estimated at 2-6weeks. This does not include weekends or holidays.

Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 12 weeks from the date of the payment, the customer has the right to cancel the custom order for a full refund.

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

You will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. All payments must be cleared in full before production can commence.

Your statutory warranty applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.  

If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer.

If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of The Furniture Emporium’s effort to inform the customer of delivery, the customer forfeits the non-refundable payment.

The Furniture Emporium has full discretion on how the ordered items are to be handled.

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