Shipping policy
The Furniture Emporium – Shipping & Delivery Policy
Delivery Coverage
We proudly offer delivery throughout the Republic of Ireland and Northern Ireland.
Delivery Charges
Delivery charges range from €19.95 to €129.95, depending on your order size, delivery location and the type of products purchased.
The correct delivery charge will be automatically calculated during checkout.
Please note that mirrors and certain fragile glass products require specialist handling and are subject to a separate delivery charge. Where applicable, this charge is added in addition to your standard delivery fee.
Express Delivery
Selected products may be eligible for Express Delivery.
- Express Delivery typically takes 3–5 working days, excluding the day your order is placed.
- Availability is subject to stock confirmation.
- If your order is not eligible for Express Delivery, we will contact you and your order will automatically revert to our standard delivery service. Any difference in delivery charges will be refunded.
- Delivery is an outside doorstep delivery only service.
Order Processing
Once your order has been placed, it enters our processing system.
Order processing typically takes 24–72 hours (excluding weekends and public holidays).
During this time we:
- Confirm stock availability.
- Prepare your order.
- Prepare your order for allocation to our delivery network.
Orders will only enter our processing and fulfilment system once full and final payment has been received and successfully processed.
Where an order is placed using a deposit, partial payment or payment arrangement, the order will not be considered fully processed and any stated processing, fulfilment or delivery lead time will not begin until the outstanding balance has been paid in full.
Once full payment has been received, standard order processing typically takes 24–72 hours, excluding weekends and public holidays.
Any applicable delivery lead time will commence from this point.
Estimated Delivery Time
Most deliveries are completed within 7–10 working days, although delivery times may vary depending on product availability and destination.
Following processing, you will receive an estimated delivery timeframe.
Please note that this is an estimate and not a guaranteed delivery date.
Remote & Rural Deliveries
Deliveries to remote, rural and island locations will take longer than our standard delivery estimates, typically double the standard delivery estimates.
If you require an estimated delivery timeframe before ordering, please contact us and we will be happy to advise.
Delivery Booking
As your delivery approaches, you will be contacted regarding your delivery by us or by the third-party delivery provider assigned to your order.
Delivery notifications may be provided by telephone call, text message or email, using the contact details supplied with your order.
The amount of advance notice provided will vary depending on route planning, delivery location and operational requirements. In some cases, customers may be contacted on the day of delivery. We therefore cannot guarantee a minimum period of advance notice.
Where a proposed delivery cannot be accepted, please advise the delivery provider when contacted. An alternative delivery will be arranged subject to the provider's next available route to your area.
Cancellation Delivery Slots
Occasionally, an earlier delivery slot may become available due to another customer's cancellation.
If this happens, we may contact you to offer the earlier delivery.
If you are unable to accept the earlier date, your original estimated delivery timeframe will remain unaffected.
If you accept the earlier delivery slot, someone must be available to receive the delivery. Failure to do so may result in additional delivery charges.
Delivery Hours
Delivery days and times vary depending on the third-party delivery provider, delivery route and destination. Most furniture deliveries take place Monday to Friday during daytime hours. Your delivery provider will provide further information when contacting you regarding delivery.
Delivery Delays
While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:
- Traffic
- Weather conditions
- Road closures
- Vehicle breakdowns
- Supplier delays
- Operational requirements
Where significant delays occur, we will contact you as soon as updated information becomes available.
Delivery Service
Delivery is carried out by independent third-party delivery companies on behalf of The Furniture Emporium.
Please note:
- Deliveries are outside doorstep deliveries only.
- Delivery drivers are not authorised to carry deliveries into your property, upstairs or into individual rooms.
- Assembly, installation, unpacking, dismantling, furniture removal and packaging removal are not included.
- Customers are responsible for arranging sufficient assistance to move products inside after delivery.
- Customers must ensure safe and suitable access to the delivery address.
- It is the customer's responsibility to ensure purchased items will fit through all entrances, hallways, staircases, lifts and into the intended room before placing an order.
- If delivery cannot be completed because access is unsuitable or assistance is unavailable, any additional transport, return or redelivery charges incurred will be the responsibility of the customer.
Missed Deliveries
Courier Deliveries
Following two unsuccessful delivery attempts, courier parcels will be returned to our warehouse.
A re-delivery charge of €9.95 per flat pack furniture parcel will apply.
Furniture Deliveries
If nobody is available to receive your furniture delivery, or delivery cannot be completed due to access issues or customer unavailability, additional transport or redelivery charges between €60 and €150 may apply, depending on the size of your order. These charges will be deducted from any applicable refund.
Delivery Lead Times by Product
Estimated delivery times:
| Product Type | Estimated Lead Time |
|---|---|
| Small accessories | 7–10 working days |
| Cushions & bedding | 7–10 working days |
| Fragile homeware | 14–21 working days |
| Mirrors | Approximately 2–3 weeks |
| Furniture | Typically 10–14 working days |
| Large furniture & special orders | Up to 6 weeks |
These timeframes are estimates and may vary depending on supplier availability.
Specialty Products
Large furniture items including beds, mattresses, sofas, sliderobes and dining furniture may require longer delivery times due to manufacturing, supplier availability or logistics.
If extended lead times apply, we will notify you as soon as possible.
Collection Orders
Click & Collect processing typically takes 2-3 weeks.
Once your order is ready, we will contact you to arrange a collection appointment from our designated collection location.
Collection timeframes provided at checkout are estimates only.
Pre-Orders
Products not currently in stock are treated as pre-orders.
Once availability has been confirmed, our customer service team will contact you with an estimated delivery timeframe.
Receiving Your Delivery
For all deliveries:
- Someone aged 18 or over must be present to receive and sign for the goods.
- Please inspect your order as soon as reasonably possible after delivery.
- Any shortages, transit damage or incorrect items should be reported within 3 calendar days by emailing info@thefurnitureemporium.ie.
Flat-Pack Furniture
Some products are supplied flat-packed and require customer assembly.
If you are unsure whether an item is supplied assembled or flat-packed, please contact us before placing your order. Please note: all products are considered flatpack unless otherwise stated on the product page and or description.
Christmas & Holiday Orders
Orders placed between 15th December and 4th January (inclusive) will begin processing from 5th January, with standard delivery lead times applying from this date.
This is due to seasonal closures across our warehouse, suppliers and logistics network.
Customers requiring delivery before Christmas are encouraged to contact us prior to placing their order.
Frequently Asked Questions
Can items with different lead times be delivered separately?
No.
Typically, orders will be delivered together, unless the customer requests seperate deliveries which will incurr another delivery charge for each seperate delivery.
Can I ship to a different address than my billing address?
Yes.
Simply enter your preferred delivery address during checkout.
Delivery Areas
We currently deliver throughout all counties in the Republic of Ireland and Northern Ireland.
Errors & Omissions Excepted (E&OE)
While every effort is made to ensure the accuracy of our website and policies, The Furniture Emporium reserves the right to correct any genuine errors, omissions or pricing mistakes.
Nothing within this policy affects your statutory rights under Irish or European consumer legislation.
If you have any questions regarding delivery, please contact our team: