HERE TO HELP
We're always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we've put together some questions that customers often ask us.
Where is my nearest store?
We are based in Oranmore business park in Oranmore, Co. Galway H91 V298, conveniently located just off the M6 Motorway
Can I collect furniture from the store?
If you would like to arrange pickup of an item please contact us via email@example.com.
How Can I Get in Touch with The Furniture Emporium?
The best way to contact is by email at firstname.lastname@example.org
What should I do if I’m not happy with my order?
If you purchased your order online, you have 14 days to return your order for whatever reason.
We only accept returns in store if a product you purchased is damaged or faulty.
I’ve just ordered an item of furniture. What happens next?
Once you have placed your order, you will receive an order confirmation email.
If the item you have ordered is in stock then your order will be processed and sent within 1-3 weeks.
If your order is too large for our courier partners to deliver, we will call to arrange the time and date of your delivery.
If the item you have chosen is not in stock, you will receive an email from us to confirm the lead time. We will then notify you once your product(s) has arrived to arrange delivery.
What payment methods are available?
We accept all major debit and credit cards, Google Pay and Apple Pay both in store and online.
Online, we also accept PayPal.
Can I reserve out of stock items?
If a product is out of stock on our website, you can send us an email requesting to purchase the product(s). We will then send a link to you to complete the checkout process along with the expected lead time for the order.
If you change your mind, let us know and we can cancel the checkout link.
Can I order from The Furniture Emporium online and then collect in store?
Please email us at email@example.com before you purchase if you wish to do this and we will be able to let you know if this product is available in store for you to collect after purchasing online.
Will I get an order confirmation?
Yes. After completing your order, you should receive an email confirmation. Please ensure you enter the correct email address so you can receive the order confirmation message.
Can I make changes to my order?
Most of the time, changes can be made but we cannot guarantee it. Please let us know about any changes within 24 hours. If it can be amended, we will be happy to do this.
Regardless of being able to accommodate your request or not, we will be in touch with you to confirm.
Are there Terms & Conditions for my order?
Yes. Please read our Terms of Service.
Should I consider measurements before purchasing my furniture?
Yes. We cannot be held responsible if you make a purchase that does not fit in the intended location you wish to place. If you have a question regarding an order that has no measurements, email us at firstname.lastname@example.org and we will do our best to get these to you as soon as we can.
How long does delivery take?
On average, delivery can take 1-3 weeks. Please see our Delivery Information for more details.
What happens if I am not there when you deliver the item?
If you receive a tracking number for your order, we recommend you call our courier partners to re-arrange delivery.
If we have called you directly to arrange delivery please ensure someone over the age of 18 is at home at the time of delivery to receive your order. Our drivers can not wait at your property for someone to arrive to receive the order. A discretionary 15 minute max wait time may be applied at the discretion of the driver, please note a delivery charge will be applied if we have to return at a later date.
A second attempt can be made but a new delivery date will need to be arranged and a charge will apply.
What if only part of my order has arrived?
Sometimes we send some of an order out so that you can begin to receive it as quickly as possible. We will always be in touch when we do this so that you are aware that only a partial delivery will be made.
What if my order arrives damaged or faulty?
If this happens, please read our Refund Policy and email email@example.com with images showing the fault/damage that has occurred and we will advise of the next best steps.
What if I receive an incorrect item?
Please email firstname.lastname@example.org and we will advise of the next best steps.
Can I delay the delivery of my order?
Please email email@example.com if you wish to make a purchase and delay delivery. This is so we can take note of it for you. We will ask you to provide us with an approximate date which you require but unfortunately, we can not guarantee a specific delivery date.
Can I change the delivery address?
If you wish to change your delivery address, please notify us as soon as possible and we will do our best to accommodate this for you.
What if I want to return my order?
If you order online, you have 14 days to return your order. Any costs associated with uplifting or returning the product to us is incurred by the customer.
If you wish to exchange a product, there may be additional costs. If the new product is cheaper, then we will refund the difference but returning your product for exchange will incur a return fee which is at your (the customers) expense.
You can drop the product to our store if you wish to do so, you must notify us of this.
How do I cancel my order?
Please email firstname.lastname@example.org to cancel your order.
What if my order is damaged?
Please inspect the products you receive as soon as you have received them.
If your order was delivered by courier, please contact us as soon as possible via email.
If our in house delivery team has delivered your order, please inspect the products and let the delivery driver know of any issues. We will then advise on the next best steps.
What is your returns policy?
Please see our Refund Policy here.
FURNITURE AND UPHOLSTERY
Can I view a product in store?
Not all items available online are in store. Our showroom displays our latest products and some best selling items. The main display operates on a rotating basis.
If you wish to view a product in store, please email us beforehand and we can let you know if it is on display.
How will I receive my order?
All our orders are sent via third-party courier or by our inhouse delivery team.
Do furniture items come flat packed?
Some furniture will require assembly. This is to ensure a quicker, safer delivery can take place. For further information about a product, please email email@example.com.
Can I buy gift vouchers?
Yes you can. You can search gift cards on our website to make a purchase.
Can I use gift vouchers online?
Yes. Gift cards online can only be used on our online store. In store gift cards can only be used in store.
Okay, how do I buy them?
You can purchase gift cards from our online store like any other product. After purchasing, you will receive your gift voucher code via email.
Can I unsubscribe from the email list?
Yes. Every email has an ‘unsubscribe’ link at the bottom. You can click this to go through the unsubscribe process.