Change of Mind (Online Purchases)

If you change your mind about an online purchase, you can return the item within 14 calendar days from the day you receive the product, as per EU Consumer Law. To start the return process, log in to your account on our website using the email address associated with the order and follow the on-screen instructions.

Return Shipping

Customers are responsible for the cost of return shipping. Please note that the original delivery fee is non-refundable, unless the item is faulty or damaged.

Refund Processing

Refunds will be processed within 14 calendar days of receiving and inspecting the returned item. The refund will exclude the original delivery charge unless the item is deemed faulty.

Change of Mind (In-Store Purchases)

• In-store purchases can be returned within 14 calendar days with a 20% restocking fee.

• Refunds for in-store returns will be issued as a credit note.

Exclusions

Non-Returnable Items

Certain items are non-returnable due to their nature, including:

• Paint, custom-treated items, hygiene-related items (mattresses, bedding), clearance items, showroom display models, and custom orders.

Clearance and showroom display models are not eligible for return or refund. These items may have defects such as scratches or aesthetic issues. These items are sold as seen and are not eligible for returns or refunds.

Delivery Terms

• Delivery fees are non-refundable unless the item is faulty or damaged.

• If a delivery date or time slot is provided with short notice and you are unavailable, this will not affect your original estimated delivery time. However, if you accept a delivery but are not available on the scheduled day, a redelivery fee will apply.

• If an order is cancelled after dispatch, the original delivery fee will not be refunded. Any additional charges, including redelivery or return costs, will be deducted from your refund.

Damaged Packaging

Items may occasionally arrive with damaged packaging. This does not necessarily indicate damage to the product inside. All items are carefully packed with inner protection. Returns will not be accepted for packaging damage alone.

To qualify for a return or refund, the product itself must be damaged.

Reporting Defects, Shortages, or Damages

If your order has any shortages, damages, or issues, please notify us within 3 days of delivery by emailing info@thefurnitureemporium.ie.

Fault Reporting & Resolution Procedure

In the event that you experience a fault with a product supplied by The Furniture Emporium, you must notify us in writing by emailing info@thefurnitureemporium.ie.

Your email should include:

A clear description of the fault
Supporting photographs and/or videos
Any other relevant details that may assist in identifying the issue
Upon receipt of this information, The Furniture Emporium will assess the report and formally notify the manufacturer, providing all details supplied by the customer.

We will liaise directly with the manufacturer to determine the cause of the issue, establish liability, and agree on the appropriate resolution in accordance with consumer law and manufacturer policies.

Please note that fault assessment and resolution may involve several stages, including inspection, service calls, repair authorisation, parts sourcing, or replacement approval. During this process, updates are provided as information becomes available from the manufacturer or service provider.

Updates are not typically available upon request, and we kindly ask for your patience while the process is ongoing.
Repair or replacement procedures typically take approximately 4–6 weeks.

In some cases, this timeframe may be extended due to factors outside our control, including but not limited to manufacturer logistics, availability of replacement parts or products, service scheduling, or supplier lead times.
We appreciate your understanding and cooperation while we work diligently to resolve any issues in a fair and timely manner.

Where a manufacturer’s inspection or product engineer report is obtained as part of the fault assessment process, the findings of that report shall be considered full and final in determining the cause of the issue, liability, and the appropriate resolution. The Furniture Emporium will act in accordance with the conclusions of the report.

Damages & Replacements
Where damage is reported, our standard resolution is to replace the damaged component(s) rather than the entire item.
A full replacement will be considered only where the product is assessed as being beyond repair or where all major components are damaged to such an extent that a partial replacement is not practical.

Returns for uplift

Returns requiring an uplift can take approximately 2–6 weeks to complete. This period allows time for collection to be arranged, goods to be returned to our warehouse, and the necessary inspection and processing to take place.

We appreciate your patience during this time and assure you that we are working to ensure your return is managed as efficiently as possible. An uplift fee will apply.

Order Cancellations

• Before Dispatch: Orders cancelled within 24 hours of the scheduled delivery will incur a 20% restocking fee.

• After Dispatch: Orders cancelled once in transit will incur both a return delivery fee and a restocking fee. The original delivery fee is non-refundable.

Condition of Returned Items

All returned items must be:

• Unused and undamaged
• In original packaging
• In resalable condition
  

Failure to meet these conditions may result in a partial refund or rejection of the return request.

Hygiene and Non-Returnable Items

For hygiene reasons, mattresses, pillows, and similar items cannot be returned once opened.

Promotional Sets, Bundles & Combined Offers

Where products are purchased as part of a promotional set, bundle, or combined offer at a reduced price (for example a bed and mattress set), the discounted price applies only where all items forming part of that promotion are retained by the customer. In the event that one or more items forming part of a promotional set are returned, cancelled, rejected or refunded for any reason (including where a fault is identified in one item), the promotion will be deemed void and the remaining item(s) retained by the customer will revert to their standard individual selling price at the time of purchase. Any refund due will therefore be calculated as the difference between the total amount paid for the promotional set and the normal retail price of the item(s) retained. This ensures that promotional discounts are applied only where the full promotional set is kept. Nothing in this clause affects the customer’s statutory rights under applicable consumer protection legislation.

 

Custom and Special Orders

Custom or special orders, such as made-to-order items or those with specialized treatments, are final sale and cannot be returned or refunded.

• Once confirmed, no changes can be made to custom orders.

• These items must be paid in full at the time of ordering.

Product Fit and Dimensions

We provide product dimensions on each product page. If dimensions are not listed, please contact us at info@thefurnitureemporium.ie.

It is the customer’s responsibility to ensure the product fits in the intended space, including access points such as doorways and stairways.

Returns for Fit Issues

If an item does not fit and remains unopened in its original packaging, it can be returned within the 14-day cooling-off period.

• Return costs are the customer’s responsibility.

• The return is subject to the standard return policy for online or in-store purchases.

Colour Variation

Please note that colours may vary slightly from product images due to:

• Screen settings

• Natural material variations

These variations are not considered defects.

 

Deposits

• General Deposits: Non-refundable.

• Pre-Orders: A 30% deposit is required, with the balance due within 30 days.

• Clearance and Sale Items: Full payment is required at purchase, as these items are sold on a first-come, first-served basis.

Exchanges

• Items may be exchanged within 14 calendar days if they are unused, in original packaging, and in new condition.

• Return shipping for exchanges is the customer’s responsibility.

• A delivery fee applies for the replacement item.

Non-Exchangeable Items

Mattresses, bedding, and rugs are not eligible for exchange due to hygiene reasons.

• If returned items show signs of use, they may not qualify for an exchange and will be available for collection or redelivery at the customer’s expense.

 

Assembly and Removal

• If assembly of an item is required, this may extend processing time.

• Removal of an old item is only possible when a replacement item is being delivered (e.g., removal of an old mattress when a new mattress is delivered).

• Once removed, the item is disposed of and non-returnable.

Errors & Omissions Excepted (E&OE)

We reserve the right to correct any unintentional errors or omissions in these policies.

By purchasing from The Furniture Emporium, you agree to abide by these terms and conditions. For any further questions or information, please email info@thefurnitureemporium.ie.